Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: January 2025
Information We Collect
We collect information you provide directly to us, such as when you create an account, join communities, schedule gaming sessions, or contact us for support. This includes your username, email address, gaming preferences, profile information, and communication data.
We also automatically collect certain information about your device and usage patterns, including IP address, browser type, operating system, gaming activity, session duration, and interaction data within our platform.
Gaming Profile and Community Data
Your gaming profiles, community memberships, event participation, and matchmaking preferences are stored to provide personalized experiences and connect you with compatible players across different games.
We maintain records of your community interactions, event hosting history, and reputation scores to ensure platform safety and quality matchmaking services.
How We Use Your Information
We use collected information to operate and improve RETALEX s.r.o. services, including facilitating community connections, scheduling gaming sessions, processing payments for premium features, and providing customer support.
Your data helps us personalize content recommendations, match you with compatible gaming communities, send relevant notifications about events and activities, and maintain platform security.
Information Sharing and Disclosure
We share your information with other community members as necessary for gaming coordination, including your gaming preferences, availability, and public profile information when you join communities or events.
We may share aggregated, non-personally identifiable information with game developers and community partners to improve gaming experiences and platform integration.
Payment and Transaction Data
For premium subscriptions and event ticketing, we collect payment information through secure third-party processors. We do not store complete payment card details on our servers.
Transaction history, subscription status, and creator earnings are maintained for account management, tax compliance, and dispute resolution purposes.
Communication and Messaging
Messages sent through our platform, voice chat metadata, and community communications may be stored and monitored for safety, moderation, and service improvement purposes.
We implement automated content filtering and human moderation to maintain community standards and protect users from harassment or inappropriate content.
Data Security and Protection
We implement industry-standard security measures including encryption, secure data transmission, regular security audits, and access controls to protect your personal information.
Despite our security measures, no system is completely secure. We encourage users to maintain strong passwords and report any suspicious activity immediately.
International Data Transfers
As a global gaming platform, your information may be transferred to and processed in countries other than your residence, including Brazil, the United States, and European Union member states.
We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions where applicable.
Your Privacy Rights and Controls
You can access, update, or delete your account information through your profile settings. You may also request data portability, restrict processing, or object to certain data uses.
Brazilian residents have additional rights under LGPD, including the right to confirmation of processing, access to data, correction of incomplete data, and deletion under certain circumstances.
Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance user experience, remember preferences, analyze platform usage, and provide targeted content recommendations.
You can control cookie preferences through your browser settings or our cookie management tool. Some features may not function properly if cookies are disabled.
Third-Party Integrations
RETALEX s.r.o. integrates with gaming platforms, streaming services, and communication tools. These integrations may involve data sharing governed by the respective third-party privacy policies.
We carefully vet integration partners and require appropriate data protection measures, but we are not responsible for third-party privacy practices.
Children's Privacy Protection
RETALEX s.r.o. is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13 without parental consent.
If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly and terminate the associated account.
Data Retention and Deletion
We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Account data is typically retained for 3 years after account closure, while community interaction data may be retained longer for platform integrity and safety purposes.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations.
Material changes will be communicated through email notifications, platform announcements, or prominent notices on our website at least 30 days before taking effect.
Contact Information for Privacy Matters
For questions about this privacy policy, data protection practices, or to exercise your privacy rights, please contact our Data Protection Officer at privacy@playnex-us.com.
You may also reach us by phone at +5585981777474 or by mail at Marciho 711/6, Malešice 108 00 Praha 10 Czechia, Brazil.